Strategic Planning
A strategic plan is the company s plan for how it will match its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage. The essence of strategic planning is to ask, "Where are we now as a business, where do we want to be, and how should we get there?" The manager then formulates specific (human resources and other) plans to take the company from where it is now to where he or she wants it to be. When Yahoo! tries to figure out whether to sell its search business to Microsoft, it s engaged in strategic planning. A strategy is a course of action. If Yahoo! decides it must raise money and focus more on applications like Yahoo! Finance, one strategy might be to sell Yahoo! Search. Strategic management is the process of identifying and executing the organization s strategic plan, by matching the company s capabilities with the demands of its environment.
Figure below sums up the strategic management process. This process includes (1) defining the business and developing a mission, (2) evaluating the firm s internal and external strengths, weaknesses, opportunities, and threats, (3) formulating a new business direction, (4) translating the mission into strategic goals, and (5) formulating strategies or courses of action. Step (6) and step (7) entail implementing and then evaluating the strategic plan. Let s look at each step.
Steps in Strategic Planning Process
STEP 1: DEFINE THE CURRENT BUSINESS
The logical place to start is by defining one s current business. Specifically, what products do we sell, where do we sell them, and how do our products or services differ from our competitors. For example, Rolex and Casio both sell watches. However, Rolex sells a limited line of expensive watches. Casio sells a variety of relatively inexpensive but innovative specialty watches with features like compasses and altimeters.
STEP 2: PERFORM EXTERNAL AND INTERNAL AUDITS
The next step is to ask, Are we heading in the right direction? No one is immune to competitive pressures. Yahoo! s search tool predominated until Google. Amazon s Kindle Reader forced even more bookstores to close. Prudent managers periodically assess what's happening in their environments.
STEP 3: FORMULATE A NEW DIRECTION
The question now is, based on the environmental scan and SWOT analysis, what should our new business be, in terms of what products we will sell, where we will sell them, and how our products or services will differ from competitors products?
Managers sometimes formulate a vision statement to summarize how they see the essence of their business down the road. The vision statement is a general state-ment of the firm s intended direction; it shows, in broad terms, what we want to become. Rupert Murdoch, chairman of News Corporation (which owns the Fox network, and many newspapers and satellite TV businesses), built his company
around a vision of an integrated, global satellite-based news-gathering, entertain-ment, and multimedia firm. PepsiCo s vision is Performance with Purpose. PepsiCo CEO Indra Nooyi says the company s executives choose which businesses to be in based on Performance with Purposes three pillars of human sustainability, environ-mental sustainability, and talent sustainability.
STEP 4: TRANSLATE THE MISSION INTO STRATEGIC GOALS
Next, translate the mission into strategic objectives. The company and its managers need strategic goals. At Ford, for example, what exactly did making Quality Job One mean for each department in terms of how they would boost quality? The answer is that its managers had to meet strict goals such as no more than 1 initial defect per 10,000 cars.
STEP 5: FORMULATE STRATEGIES TO ACHIEVE THE STRATEGIC GOALS
Next, the manager chooses strategies courses of action that will enable the company to achieve its strategic goals. For example, what strategies could Ford pursue to hit its goal of no more than 1 initial defect per 10,000 cars? Perhaps open two new high-tech plants, reduce the number of car lines to better focus on just a few, and put in place new more rigorous employee selection, training, and performance appraisal procedures.
STEP 6: IMPLEMENT THE STRATEGIES
Strategy execution means translating the strategies into action. The company s managers do this by actually hiring (or firing) people, building (or closing) plants, and adding (or eliminating) products and product lines.
STEP 7: EVALUATE PERFORMANCE
Things don t always turn out as planned. For example, Ford bought Jaguar and Land Rover as a way to reduce reliance on lower-profit cars. With auto competition brutal, Ford announced in 2009 it was
selling Jaguar and Land Rover (to Tata, a company in India). Ford wants to focus its scarce resources on modernizing and turning around its North American operations. Like all companies, Ford continually needs to assess its strategic decisions.
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